Question 1

How do I create my account at 123go?

Accepted Answer

Signing up on 123go is free and takes less than 2 minutes on your phone or computer, with no app download required. Open the platform in your browser, click "Sign Up", and fill in your full name, CPF, date of birth, email, phone number, and password. Confirm you are 18 or older, accept the Terms and Conditions, and click to create your account. A verification email arrives in seconds — click the link and your account is ready to go. Only one account per CPF is allowed.

Question 2

Do I need to submit documents to verify my account?

Accepted Answer

No documents are required to create an account. However, 123go may request identity verification in certain situations, such as: a first withdrawal above a set amount, a discrepancy in the information provided, or suspected irregular activity. If this applies to you, you will be notified by email and given a deadline to submit a photo of a government-issued ID (RG or CNH) and proof of address. The process takes place entirely within the platform and is typically completed within 24 business hours.

Question 3

How do I update my registered email or phone number?

Accepted Answer

Go to your account settings after logging in and find the personal details section. Email changes require confirmation from both your current and new email address to keep the process secure. If you no longer have access to the email on file, please contact support at suporte@123go.express with your account CPF — the team requires identity verification before making any changes. Details such as CPF and date of birth cannot be changed after registration.

Question 4

I forgot my password. How do I recover access?

Accepted Answer

On the login screen, click "Forgot your password?". Enter your registered email and a reset link will be sent within minutes. The link is valid for 30 minutes and can only be used once. If it doesn't show up in your inbox, check your spam folder. If you no longer have access to your registered email, contact support — identity verification will be required before any changes can be made to the email linked to your account. Never share your password: 123go will never ask for your password by email, chat, or phone.

Question 5

How do I close my 123go account?

Accepted Answer

You can close your account through the permanent self-exclusion tool in your account settings or by requesting it from support. Once confirmed, access is blocked immediately. Any available real-money balance is returned via Pix to the key linked to your CPF within up to 5 business days after a compliance review. Bonus balance not yet converted to real balance is cancelled. New registrations using the same CPF will be blocked. If the reason is a gambling-related issue, we recommend permanent self-exclusion — a definitive protection measure available in your settings.

Question 6

Can I have more than one account at 123go?

Accepted Answer

No. 123go strictly allows one account per CPF. Creating multiple accounts to stack welcome bonuses or bypass restrictions is prohibited under the Terms and Conditions and results in all identified accounts being blocked and their balances cancelled. If you previously had an account and want to create a new one, contact support first to check whether your CPF is eligible for a new registration.

Question 7

What deposit methods does 123go accept?

Accepted Answer

123go accepts the main payment methods used in Brazil: Pix (any bank — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, and others), boleto bancário, Visa and Mastercard credit or debit cards, PicPay, and Mercado Pago. The platform charges no fees on any deposit. The minimum deposit is R$ 10.00 for all methods. Via Pix, funds hit your account in seconds. Via boleto, processing takes up to 2 business days.

Question 8

How long does it take to receive my withdrawal?

Accepted Answer

Pix withdrawals are processed by 123go in under 2 minutes, 24 hours a day — including weekends and holidays. The minimum withdrawal amount is R$ 20.00 and the platform charges no fees on withdrawals. Funds are transferred exclusively to the Pix key or bank account registered under the same CPF linked to your account. If identity verification has not yet been completed, the withdrawal may be held until the process is finalized.

Question 9

What are the minimum and maximum deposit and withdrawal amounts?

Accepted Answer

The minimum deposit is R$ 10.00 for all available methods. The minimum withdrawal is R$ 20.00. Maximum daily deposit and withdrawal limits vary by your account's VIP level: Gold-tier users have higher withdrawal limits. You can also set a custom weekly or monthly deposit limit in your account settings — a responsible gambling tool that takes effect immediately after you configure it.

Question 10

I made a Pix deposit but my balance hasn't updated. What should I do?

Accepted Answer

Under normal circumstances, Pix deposits are credited within seconds. If your balance hasn't appeared after a few minutes, first check whether the Pix was debited from your bank account. If it was, contact support via the in-platform chat or at suporte@123go.express, including the amount, date and time of the Pix transfer, and your bank's transaction receipt. The team will locate the payment and credit your account. Never make a second deposit before resolving the pending issue.

Question 11

Does 123go charge any fees on deposits or withdrawals?

Accepted Answer

No. 123go charges no fees on deposits or withdrawals made through any method — Pix, boleto bancário, credit or debit card, PicPay, or Mercado Pago. Deposit R$ 100.00 and R$ 100.00 lands in your balance. Request a withdrawal of R$ 50.00 and R$ 50.00 arrives in your account. Any bank charges imposed by your own bank (such as TED transfer fees) are the responsibility of that financial institution, not 123go.

Question 12

How does the 123go welcome bonus work?

Accepted Answer

The welcome bonus is activated on your first deposit after registration. Before you confirm activation, 123go clearly displays the bonus percentage, the maximum amount, the rollover requirement (how many times you need to wager the bonus before withdrawing), and the expiry date. You may choose not to activate the bonus and deposit with no attached conditions. Once activated, the bonus sits in your bonus wallet — separate from your real balance — and converts to real balance as you complete the rollover.

Question 13

What is rollover and how does it work in practice?

Accepted Answer

Rollover is the number of times you need to wager the bonus amount (or the deposit plus bonus, depending on the terms) before you can withdraw any winnings derived from it. Example: if you received a R$ 100.00 bonus with a 10x rollover, you need to place valid bets totaling R$ 1,000.00 before the bonus is released for withdrawal. Bets placed on markets with odds below a set minimum typically do not count toward the rollover. The specific terms for each bonus are always displayed before activation.

Question 14

Where do I enter the promo code when signing up?

Accepted Answer

During the registration form, there is an optional field called "Promotional code". Enter the exact code you received in that field before completing your registration. The code activates the corresponding bonus on your first deposit — you will still be able to choose whether to activate it at the time of deposit. If you forgot to enter the code during registration, contact support before making your first deposit to check whether the code can still be applied.

Question 15

How does the VIP Program cashback work?

Accepted Answer

Starting at the Bronze level of the VIP Program, you receive weekly cashback on net losses from the previous week — calculated as total wagered minus total won. The cashback percentage increases as your VIP level advances (Bronze, Silver, Gold). Cashback is automatically credited to your account every Monday and can be used immediately on new bets. At the Silver and Gold levels, cashback comes with reduced rollover requirements. For full details on every benefit at each level, visit the VIP Program.

Question 16

What football markets are available at 123go?

Accepted Answer

123go covers Brazilian football in depth: Brasileirão Série A, Copa do Brasil, Libertadores, and other domestic and international competitions. For each match you'll find dozens of markets — final result (1X2), Asian handicap, European handicap, over/under goals, correct score, first goalscorer, last goalscorer, half-time winner, both teams to score, corners, cards, and much more. Live betting becomes available as soon as the match kicks off, with odds updated in real time.

Question 17

How do live betting work on 123go?

Accepted Answer

Live betting becomes available as soon as a match kicks off. Odds update in real time as in-game events unfold — goals, cards, corners, ball possession. Browse to the match you want, pick your market, enter your stake, and confirm. During high-volatility moments (such as right after a goal), odds may shift between selection and confirmation — the platform will notify you if that happens before your bet is placed. Live betting is available on football, volleyball, basketball NBB, e-sports, and MMA/UFC.

Question 18

Can I place accumulator (multiple) bets on 123go?

Accepted Answer

Yes. 123go supports accumulator bets — combining two or more events on a single slip to multiply the odds. Simply add each selection to your bet slip and choose the accumulator option before confirming. The more events you combine, the higher the potential payout and the higher the risk: if even one event in the accumulator is not correctly predicted, the entire bet loses. Accumulators mixing Brasileirão football matches with e-sports or other sports are also supported on the same bet.

Question 19

How does the e-sports section work on 123go?

Accepted Answer

123go covers the biggest e-sports titles with pre-match and live markets: CS2 (Counter-Strike 2), League of Legends, Valorant, Free Fire, DOTA 2, and more. You'll find markets for map winner, match winner, map handicap, total rounds, and beyond. The 123go e-sports section is especially relevant for the Brazilian market, with strong coverage of CBLOL (League of Legends BR), ESEA, and ESL tournaments. To explore everything available, visit the E-sports.

Question 20

How does the 123go Live Casino work?

Accepted Answer

The 123go live casino streams blackjack, roulette, and baccarat tables in HD with real dealers. You play in real time via live streaming — you watch the dealer shuffle the cards or spin the wheel and place your bets through the platform's interface, all from your phone or computer with nothing to download. The live casino runs 24 hours a day. Tables come with different betting limits — from more accessible stakes to VIP rooms with higher limits for experienced players.

Question 21

What is RTP in slots and how do I check it on 123go?

Accepted Answer

RTP (Return to Player) is the theoretical percentage a slot pays back to players over a large number of spins. A slot with 96% RTP returns an average of R$ 96.00 for every R$ 100.00 wagered — but this is calculated over millions of spins, not within a single session. At 123go, the RTP for each slot is published on the game's info page, accessible before you start playing. Slots with an RTP above 95% are considered above the market average.

Question 22

How do crash games work on 123go?

Accepted Answer

Crash games are real-time games where a multiplier climbs continuously and you need to cash out before the game crashes. If you cash out before the crash, you win your stake multiplied by the multiplier at the moment you exit. If the crash happens before you cash out, you lose the bet. The thrill is in choosing the right moment to leave. Each round lasts anywhere from a few seconds to a few minutes. 123go offers crash games with a visible multiplier history and an auto-cashout option, so you can set a target and let it trigger automatically.

Question 23

The game froze mid-round. What happens to my bet?

Accepted Answer

Interruptions caused by a dropped connection or a technical issue during a slot or live casino round are automatically logged by the system. When you return to the game, the interrupted round is resumed or the result is settled by the server — it is never lost. If the result doesn't appear or your balance looks incorrect when you return, contact support with the game name, approximate time, and bet amount. The team can trace the round through server logs and correct your balance within minutes.

Question 24

How do I enable two-factor authentication (2FA) on my account?

Accepted Answer

After logging in, go to your account security settings and find the two-factor authentication option. Follow the steps to link an authenticator app (such as Google Authenticator or Authy) to your phone. From that point on, any login from an unrecognized device will require a temporary code generated on your phone, in addition to your password. We strongly recommend enabling 2FA — it's the most effective measure against unauthorized access, especially if you use 123go frequently on mobile.

Question 25

How do I set a deposit limit or self-exclude?

Accepted Answer

After logging in, go to your account settings and find the Responsible Gambling section. There you'll find: weekly deposit limit (takes effect immediately; reductions are instant, increases have a 7-day waiting period), monthly deposit limit (same logic), temporary self-exclusion for 24 hours, 7 days, or 30 days, and permanent account closure. All options are available without needing to contact support. If you prefer, support can also activate any tool on your behalf via chat or email. For more details, visit the Responsible Gambling.

Question 26

How does 123go prevent underage access?

Accepted Answer

123go is a platform exclusively for users aged 18 and over. During registration, users provide their date of birth and CPF, both of which are verified. Any account identified as belonging to a minor is closed immediately. For parents and guardians who share phones or computers with children and teenagers, we recommend enabling parental controls in your browser — Chrome, Safari, and Firefox all offer this feature in their settings. If you find that a minor has attempted or managed to create an account, please notify support immediately at suporte@123go.express.

Question 27

How does 123go handle my personal data?

Accepted Answer

123go operates in full compliance with Brazil's General Data Protection Law (LGPD). Your data is collected solely to enable your account to function, process financial transactions, verify your identity, and meet legal obligations. Your data is never sold to third parties. All data traffic between you and the platform is encrypted with 256-bit SSL. You may request the deletion of your personal data at any time through support, subject to applicable legal retention requirements. Full details are available in the Privacy Policy.

Question 28

I received an email asking for my 123go password. Is it legitimate?

Accepted Answer

No. 123go will never ask for your password by email, chat, SMS, or phone. If you received a message requesting your credentials — through any channel — it is a phishing attempt. Do not click on suspicious links, do not share your password, and report it to support immediately. Legitimate 123go emails always come from the @123go.express domain and never include forms or links asking for your password. If you have already shared your password with a third party, log in to the platform immediately, change your password in the settings, and enable 2FA.

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