Bet responsibly
Betting is entertainment. 123go offers real tools to help you stay in control: deposit limits, self-exclusion, access to specialized support, and educational resources. Because fun needs limits to stay fun.
Available tools
Real tools you control directly from your account, with no hassle
You set a weekly or monthly deposit cap directly in your 123go account settings. The limit takes effect immediately once configured. To increase it, a 7-day cooling-off period applies — time to reflect before raising your access. To decrease it, the change is instant, with no waiting period.
Need a break? Temporary self-exclusion blocks access to your account for 24 hours, 7 days, or 30 days — no explanation required. During the exclusion period, login, deposits, and betting are all blocked. When the period ends, your account is automatically reopened unless you request an extension.
If you decide you need to step away from betting for good, 123go will process a permanent account closure upon request to support. Your real available balance will be returned via Pix after a compliance review. Promotional communications are cancelled immediately and new registrations using the same CPF are blocked.
Your full betting and transaction history is available in your account at any time. Seeing the real numbers — how much you've deposited, wagered, and withdrawn — is one of the simplest and most effective ways to stay aware of your gambling habits. At 123go, this statement is accessible in just a few taps on your phone.
123go verifies age at registration and blocks any account identified as belonging to someone under 18. Parents and guardians are encouraged to use parental control tools on phones and computers shared with children and teenagers to prevent access to Sports Betting and online casino platforms.
If you have any questions or concerns about your gambling behavior, 123go's support team is available 24/7, every day, in native Portuguese. No judgment — just support. The team can also activate any responsible gambling tool on your behalf if you'd rather not navigate the settings yourself.
Understand the concept
Betting on the Brasileirão Série A from your phone on a Sunday afternoon, joining a live blackjack table after work, following a CS2 match with an open bet — all of this is part of a form of entertainment that millions of Brazilians enjoy without any issues. The vast majority of people who use 123go bets responsibly, within a budget that doesn't affect everyday life.
But there is a smaller group of players for whom betting stops being entertainment and starts taking up space it shouldn't. This happens gradually — often without the person even realizing it. The responsible gambling is the set of practices, tools, and attitudes that help keep betting in the right place: entertainment with limits, never a source of financial or emotional stress.
The 123go takes this seriously because it understands that a betting platform has an active responsibility toward the ecosystem it creates. Simply offering games and leaving users to figure things out on their own isn't enough. The platform must provide real control tools, communicate risks honestly, and foster a culture where asking for help isn't taboo — it's the smart thing to do.
In practice, responsible gambling at 123go starts with transparency: odds are displayed clearly before each bet, the rules for every market are available before confirmation, and bonus terms are written without fine print. A well-informed bettor makes better decisions — and 123go has a genuine interest in its users placing mindful bets, not impulsive ones they'll regret tomorrow.
The self-management tools 123go offers — deposit limits, temporary self-exclusion, permanent self-exclusion — are designed to work in practice, not just to check a box. The deposit limit you set is enforced: once you hit the cap you configured, the platform blocks new deposits even if you try to override it. Reducing your limit takes effect immediately. Increasing it only takes effect after 7 days — that cooling-off period exists to protect you from decisions made in the heat of the moment after a losing streak.
Temporary self-exclusion follows the same logic: if you notice you're betting more than you should or that gambling is generating more anxiety than enjoyment, a break is one click away in your account settings. No need to call anyone or explain yourself. In 30 seconds from your phone, you can block access for 24 hours, 7 days, or 30 days. During that period, 123go will not send promotional communications trying to bring you back early.
Your full betting and transaction history, accessible at any time in your account, is one of the most underrated responsible gambling tools available. Seeing the real numbers — how much you deposited this month, how much you wagered, how much you withdrew, what the net result was — takes gambling out of the abstract and puts everything in the right perspective. Many people have a distorted view of their own gambling behavior because they tend to remember wins and forget losses. Your statement has no selective memory.
If the self-management tools aren't enough and you recognize that gambling is having a negative impact on your finances, relationships, or mental health, the next step is to seek specialized support. That's not weakness — it's smart. 123go's support team can point you to help resources available in Brazil, and permanent self-exclusion ensures the platform won't be another source of temptation while you take care of yourself.
Self-Assessment
If you answer "yes" to three or more of the questions below, consider using 123go's responsible gambling tools or seeking specialist support
Have you ever bet more than you intended, or gone back to betting to try to recover what you lost?
Have you ever used money set aside for bills, rent, food, or other essential expenses to place bets?
Do you find yourself needing to bet larger amounts to get the same thrill you used to feel with smaller bets?
Have you ever lied to family members, friends, or colleagues about how much time or money you spend on betting?
Has gambling caused conflict in your relationships, affected your performance at work, or gotten in the way of other activities you enjoy?
Have you ever tried to cut back or stop betting and found it hard to stick to that decision?
Do you feel anxious, irritable, or restless when you go a while without betting?
This questionnaire is for informational purposes only and is not a substitute for professional evaluation. If you've noticed a concerning pattern, a simple first step could be setting a deposit limit or activating a temporary self-exclusion in your account settings at 123go. Our support team is also available 24/7 in suporte@123go.express to help without judgment.
Step-by-step guide
All tools are inside your account — quick access from your phone or computer
Access 123go through your mobile or desktop browser and log in to your account. No app required.
Click on your profile icon and go to the "Settings" or "Responsible Gambling" section in the account menu.
Select a deposit limit, temporary self-exclusion, or permanent self-exclusion. Each option includes a clear explanation before confirmation.
Confirm the activation. Limit reductions and exclusions take effect immediately. You'll receive a confirmation email for the change.
If you'd rather not navigate the settings yourself, our support team can activate any responsible gambling tool for you in minutes. Just open the platform chat or send an email to suporte@123go.express. The team operates 24 hours a day, every day, in Portuguese — no judgment, no hassle.
Tool details
Set the maximum amount in BRL (R$) you want to be able to deposit within any rolling seven-day period. Once the cap is reached, 123go blocks new deposits via Pix, bank slip, credit card, PicPay, or Mercado Pago until the period resets. Lowering the limit takes effect immediately. Raising it has a 7-day waiting period to protect you from impulsive decisions.
Works the same as the weekly limit, but covers a 30-day rolling window from the date it's set. You can have both limits active at the same time — whichever is reached first will block deposits. Ideal for players who want control over both the short and medium term within the month.
The shortest pause option. Ideal for players who've just had a rough session and want a minimum cooling-off period before betting again. Takes effect immediately upon confirmation. For the full 24 hours, login, deposits, and new bets are completely blocked.
A full week away from the platform. A good starting point for anyone who notices that betting is taking up more mental space than it should. For those 7 days, the account is completely inaccessible and promotional communications are paused. When the period ends, the account reopens automatically with no action required.
A full month off the platform for those who need a longer period of reflection and financial reset. Recommended for users who have identified a problematic pattern but aren't ready for permanent exclusion yet. Account reopens automatically after 30 days.
For those who decide they need to step away from betting for good. Once requested, access is blocked immediately. Any available real-money balance is returned via Pix after a compliance review (within up to 5 business days). New registrations using the same CPF will be blocked. The decision is irreversible.
Best practices
There's a big difference between betting on the Brasileirão Série A as entertainment and letting gambling drive financial decisions. The habits below aren't restrictions — they're what separates people who enjoy betting for years without any issues from those who end up having to quit cold turkey six months down the line.
Set a budget before you start
Decide how much you're comfortable spending on entertainment each month — just as you would with movies or streaming. Use 123go's deposit limit to make that number concrete and automatic.
Only bet money you can afford to lose
The golden rule: never bet money you need for bills, food, rent, or emergencies. Betting is leisure, not a guaranteed income source — no strategy eliminates the risk.
Don't chase: never try to chase your losses
Chasing losses with bigger, more impulsive bets is the most common pattern in problem gambling spirals. If you've gone through your daily budget, stopping is always the right call.
Review your statement monthly
Review your 123go history once a month. Seeing your real deposit, betting, and withdrawal figures is the antidote to selective memory — which tends to remember only the wins.
Don't bet under emotional pressure
Stress, anger, anxiety, or excessive excitement are states that lead to impulsive betting. If you're in one of those moments, using the 24-hour self-exclusion is the smart move, not a sign of weakness.
Keep a balance with other activities
Betting should be one of the things you do for fun — not the only one. When gambling starts competing with other important areas of your life, it's a sign that something is off balance.
Common questions
The 123go believes that betting is entertainment and should always be treated as such. If gambling is having a negative impact on your finances, relationships, or mental health, the platform's self-management tools are available at any time in your account settings — or via support at suporte@123go.express. Also read our Terms & Conditions and the Privacy Policy for the full rights overview.
Sign up, set your deposit limits, and enjoy football, e-sports, live blackjack, and much more with the peace of mind that comes from being in control. Responsible gambling tools available from your very first login.
18+ | Bet responsibly | Responsible Gambling